Refund policy
Refund Policy — FasciaFlow
30-Day Satisfaction Guarantee
We stand behind the FasciaFlow Belt. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund of the product price.
Eligibility for Refund
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date
- In its original packaging
- In the same condition you received it (unused, undamaged, with all accessories included)
How to Start a Return
- Email us at support@fasciaflow.shop with your order number and the reason for your return.
- We'll respond within 24-48 hours with return instructions and a return shipping address.
- Once we receive and inspect the item, we'll process your refund within 5-7 business days.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
Refund Processing
Approved refunds will be credited to your original payment method within 5-7 business days of us receiving the returned item. Depending on your bank or credit card provider, it may take an additional 3-5 business days for the funds to appear in your account.
Non-Returnable Items
We cannot accept returns for:
- Items returned more than 30 days after delivery
- Items not in their original condition or packaging
- Items damaged due to misuse
Damaged or Defective Items
If your FasciaFlow Belt arrives damaged or defective, contact us immediately at support@fasciaflow.shop with photos of the damage and your order number. We'll send a replacement or full refund at no additional cost to you.
Order Cancellation
You can cancel your order for a full refund within 12 hours of placing it. After that window, your order may have already been shipped and standard return policies apply.
Questions?
Email us at support@fasciaflow.shop. We respond within 24-48 hours, Monday through Friday.